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How 9888bt Handles Your Personal Data

This Privacy Policy covers what data 9888bt collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYou can request your data at any timeBangladesh-region eligibility applies
9888bt How 9888bt Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how we handle your information, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through our help centre. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt as soon as your message comes through.

Live Chat Open live chat from inside your account dashboard. This is the quickest path for urgent data queries or account-access concerns tied to your privacy.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can locate your account without delay.
Help Centre Our help centre covers common privacy questions — how to update your details, what data we hold, and how to raise a formal data correction request.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to all account and payment data in transit. Your bKash, Nagad or Rocket wallet references are stored in a way that prevents them being read as plain text. Login activity is monitored so that any session opened from an unrecognised device triggers a verification step before access is granted. We retain account data for as long as your account remains active and for a period after closure as required by our operating obligations — after that, personal data is deleted or anonymised.

Encrypted Payments All deposit and withdrawal data — including your bKash, Nagad and Rocket references — travels over encrypted connections. We do not store full wallet credentials in readable form.
Cookie Controls Session cookies help the platform remember your preferences. You can clear or block cookies via your browser settings; doing so may affect how some account features load on your next visit.
Account Verification Any login from a new device prompts an OTP verification step sent to your registered mobile number. This protects your account even if your password is ever compromised.
Data Retention We keep your account data while your account is open and for a set period after closure. Once that window closes, personal data is deleted or anonymised in line with our internal policy.

Common Questions About Your Privacy on 9888bt

Below are the questions we hear most often about data rights, account information and how to make changes. If your question is not here, contact support through live chat or email and we will get back to you.

We hold your name, mobile number, email address, payment method references — such as your bKash or Nagad transaction IDs — and your login and session history tied to your account.

Yes. You can request deletion by contacting support. We will process the request in line with our retention obligations — some data must be kept for a period after account closure before it can be removed.

We do not sell or rent your data. We may share it with payment processors like bKash, Nagad or Rocket only to complete your transaction, and with fraud-prevention services where required.

Contact support through live chat or email with your current registered number. The team will verify your identity before updating any contact detail tied to your account wallet.

We store transaction references for verification purposes, not full wallet credentials. Payment data is encrypted in storage and is not accessible in plain text by anyone outside our secure systems.

This policy covers all account data we collect. Whether access is permitted in your location depends on your local law and eligible region — check local regulations before using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.