Reference

Our Legal Terms, Your Account Rights

Before you open an account or make a deposit via bKash, Nagad or Rocket, take a moment to read how our legal framework applies to you.

Jurisdiction-dependent accessAccount eligibility by local lawbKash, Nagad, Rocket wallet termsData retention policyContact rights for account holders
9888bt Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a transaction dispute, or how these terms apply to your situation, our support team handles legal queries directly. You can reach us through live chat, email or our account help centre — each channel is staffed to handle policy-related questions, not just technical issues. For wallet disputes involving bKash, Nagad or Rocket, include your transaction reference number when you write in.

Team online

Live Chat

Start a live chat session from your account dashboard. For legal or policy questions, describe your issue clearly and include any relevant transaction or account reference numbers.

Email Support

Send your legal query to our support email address. Attach any bKash, Nagad or Rocket transaction screenshots if your question involves a payment dispute or wallet verification issue.

Account Help Centre

Log in and visit the Help section of your account. Policy articles, account closure steps and data request forms are available there without needing to contact support first.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data — including wallet details linked to bKash, Nagad or Rocket — is handled under strict internal security standards. We use SSL encryption across all account pages, and payment credentials are never stored in plain text. Here is how the main data and security areas work in practice.

Data Retention

Transaction records and account activity logs are retained for a defined period as required by our internal compliance obligations. You can request a summary of your stored data via the Help Centre.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your preferred deposit method, whether that is bKash, Nagad or Rocket. You can clear cookies at any time from your device settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you change your linked wallet number — for example, switching your bKash number — re-verification is required before withdrawals resume.

Requesting Changes

To update personal details, request data deletion or close your account, raise a formal request through live chat or email. We aim to acknowledge requests within a reasonable timeframe and confirm completion in writing.

Common Questions About Our Legal Terms

These are the questions we get most often about account eligibility, data rights and how our legal terms apply to holders in Bangladesh. If your question is not covered here, contact us through live chat or the Help Centre.

Yes. Eligibility depends on local law and your eligible region. We do not determine legality on your behalf — check the rules that apply to you before opening or using an account.

Withdrawals to that wallet will be held until the name is verified. Contact support with your bKash account details and a matching identity document to resolve the mismatch.

Yes. Log in, visit the Help Centre and submit a data request. We will provide a record of your deposits, withdrawals and wallet transactions, including those processed via Nagad or Rocket.

Submit a formal closure request through live chat or email. Any pending withdrawals to your Rocket or bKash wallet must be resolved before the account is permanently closed.

Raise a dispute through our email support channel. Include your account ID, the relevant term and a clear description of your concern. We will respond with a written position.

The core terms are the same, but access and specific conditions vary by region and local law. If you are accessing from outside a supported region, these terms may not apply to you in full.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.